– 若非使用線上訂房，請以電話或email聯繫我們。
– 電話訂房時間為 09:00 ~ 22:00，請於訂房時間來電。
– 國外旅客訂房請將日期與房型email給我們，將有專人協助您以PayPal系統付款並完成訂房。
– 為保障權益，請於訂房後 2 日內匯入訂金，訂金為總房價之 50%。
– 匯款後視為同意本民宿之訂房規範，日後如有爭議，將依本民宿之訂房規範處理 。
– 請於匯款後盡速來電告知及填寫已匯款資料回函，以免與他人重複訂房。
– 本民宿接到回函後將電話與您聯絡，確認後即完成訂房手續 。
– 訂房後，若未能在指定時間內匯出款項者，本民宿自動取消訂房，並不另行通知，不便之處敬請見諒。
– 匯款資訊：
銀行：玉山銀行 花蓮分行
銀行代號：808
帳號：1023-968-026438
戶名：石汎淩

– 進房時間：15:30 後　／　退房時間：11:00 前
– 本民宿依住宿人數提供盥洗用品。
– 為維持全館住宿品質，請依訂房人數前來住宿。
– 外出時，請配合鎖好門窗及關閉電器用品。
– 退房時，請記得繳回房間鑰匙。
– 若不慎造成本民宿設施、家具損壞，請照價賠償。
– 個人貴重物品，請自行妥善保管，如有遺失，恕不負責，敬請見諒。
– 為維護住宿品質，本館全面禁止吸煙、酗酒、賭博、喧譁、炊煮，及從事不正當行為。
– 服務不周之處請告訴我們，謝謝！期盼您常回來看我們，祝旅途平安順心！

– 若因人為而非天災之緣故，更改日期須於住房日前 10 天與我們確認，更改以壹次為限。
– 若已不及 10 天者，或已更改過仍需再次更改者，我們將以退費方式處理。
– 依觀光局國民旅遊規定，退費比例如下：
住宿日前 20 天以前取消訂房者，訂金全額退費。
住宿日前 2~20 天內取消訂房者，扣除訂金全額之 30%。
住宿日前 1 天取消訂房者，扣除訂金全額之 50%。
住宿日當天取消訂房或怠於通知者，一律不退費。
– 若遇天災導致交通中斷，將保留訂金 90 天，須重新訂房。
– 退費匯款時所產生之費用由客戶負擔，並由退費金額中扣除。

– Please contact us by email to book your rooms. Tell us the dates and the room types you want and we will help you to pay the deposit by Paypal and finish your booking.
– The deposit is 50% of full amount.
– A reservation will be cancelled automatically because of an unpaid deposit.
– Check-in time: after 15:30 ／ Check-out time: before 11:00
– Any extra guest not in reservation is forbidden and will degrade the living experience.
– Please close doors and windows before going out and turn off all appliances.
– Return the room keys when checking out.
– Causing damage to any amenities, furniture, building or belongings of Pinestone inn requires a reparation fee.
– We do not take the responsibilities for guarding any guest’s personal properties.
– Smoking, excessive drinking, gambling, cooking and any rude or illegal activities are forbidden.
– You can postpone your reservation once and please inform us 10 days before the original date. You will need to make another reservation.
– If you need to cancel your reservation, please inform us a.s.s.p.
– You can get 100% deposit back if you cancel your reservation 20 days before the visiting date.
– You can get 70% deposit back if you cancel your reservation 2~20 days before the visiting date.
– You can get 50% deposit back if you cancel your reservation 1 day before the visiting date.
– If you cancel your reservation at the same day, you will get no deposit back.
– If any reason of natural disaster causing the traffic disruption, you can contact us to postpone your reservation and the new dates have to be in 90 days.