– Please contact us by email to book your rooms. Tell us the dates and the room types you want and we will help you to pay the deposit by Paypal and finish your booking.
– The deposit is 50% of full amount.
– A reservation will be cancelled automatically because of an unpaid deposit.
– Check-in time: after 15:30 ／ Check-out time: before 11:00
– Any extra guest not in reservation is forbidden and will degrade the living experience.
– Please close doors and windows before going out and turn off all appliances.
– Return the room keys when checking out.
– Causing damage to any amenities, furniture, building or belongings of Pinestone inn requires a reparation fee.
– We do not take the responsibilities for guarding any guest’s personal properties.
– Smoking, excessive drinking, gambling, cooking and any rude or illegal activities are forbidden.
– You can postpone your reservation once and please inform us 10 days before the original date. You will need to make another reservation.
– If you need to cancel your reservation, please inform us a.s.s.p.
– You can get 100% deposit back if you cancel your reservation 20 days before the visiting date.
– You can get 70% deposit back if you cancel your reservation 2~20 days before the visiting date.
– You can get 50% deposit back if you cancel your reservation 1 day before the visiting date.
– If you cancel your reservation at the same day, you will get no deposit back.
– If any reason of natural disaster causing the traffic disruption, you can contact us to postpone your reservation and the new dates have to be in 90 days.